Touchtech(Touchtech International Company Limited)has been maintaining a solid foundation and good reputation for developing a long term strategic relationship with our customers. As a company with international management standard and emerging technologies, our staff consists of both experienced professionals and young enthusiastic generation. We provide comprehensive solutions in service outsourcing to ensure the most suitable services are provided to our clients.

In every project, Touchtech provides a wing-to-wing coverage from project planning to solution deployment. Our team cares every details of the project because we have a strong sense of responsibility to serve every customer. Our company value is coming from the values we create for our clients.


Service Outsourcing

We provide contact center outsourcing services in various industries including finance, insurance, healthcare, technology and telecommunication……Read More

  • Offer the latest technologies and approaches, to provide the solutions for our clients with maximized productivities, shortest cycle time within a control budget;
  • Enhance the quality of the services with innovative solutions in order to add values to the business models of our customers;
  • With our fruitful experiences in contact center and best practices in various industries, we bring the most optimal solutions to our clients .

Big Data

We have been supporting our clients to process and analyze large amount of data in order to generate rational and meaningful advices for business decisions……Read More

  • Apply latest technologies and approaches to process tremendous amount of data;
  • Provide precise analytics to help clients to design the right strategies;
  • Analyze data to identify the potential customers, enhance user experiences and reduce operating costs.

Cloud Platform

Our cloud based Contact Center CRM Platform supports over thousands of agents and millions of end customers. With the continuous improvement, it is the big enabler for call center operation…….Read More

  • Easy integration with different ERPs and various systems;
  • Available in desktop, mobile and various browser systems;
  • Seamlessly connected with contact center data and reports.

Omni-Channel Marketing

With solid marketing and selling experiences, we have been helping our customers to close over hundred million of sales. We are enhancing our team continuously. With the introduction of AI, robotics, big data analytics
……Read More

  • Identify the target customer through big data analytics and digital marketing;
  • Generate sales lead and opportunities for various industries;
  • Provide trainings to enhance the business performance and productivities for sales team.

Research & Statistics

Touchtech provides various types of online survey to assist our clients to complete different kinds of research and statistics. We help corporate to understand more about the customer behaviors as well as latest market directions…….Read More

  • Leverage latest big data algorithms to identify the target customers and market demand;
  • Build precise data set from analysis of tremendous amount of data;
  • Provide innovative solution and help our clients to make a right decision and design a suitable business plan.

Construction & Management

Touchtech provides contact center site construction and management services. We integrate our experiences into matured technologies like IVR, ACD and CRM…….Read More

  • Offer flexible solutions to different service or business models;
  • Enhance the service level and operation efficiency;
  • Support different companies coming from various industries.

Our Core Values

World-Class Platform

Thousands of Agents supporting Fortune 500 Companies and Famous Brands

World-class platform

Providing 24x7 support to Global End Customers for Multinational Companies

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Continuous Innovation

Invest in Cutting Edge Technologies including AI, Robotics and Cloud PABX

Continuous innovation

Supporting Young Entrepreneurs and Incubating New Technology Solutions

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Leadership coming from Fortune 100 companies


Solid experiences in deploying and running global projects

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Governance & Integrity

Observe both China and International Business Ordinances

Governance & Integrity

Formal Internal Policies to Manage Employees’ Ethics and Compliance

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World-Class Contact Services Add Extra Values to Corporate Products, Services & Brand Equity


Industry News

Why do marketing and customer service to use WeChat
If you plan to expand your business in the world’s largest e-commerce market, you should …


Press Releases

How to grow your business around the world
In business, if you want to get ahead, you need to keep at least two steps …


Company News

How to enhance and enhance business processes
A complete CRM system can bring many benefits to the company’s customer management processes …

[2017-01-08] Advantages and Values

We serve every client with the most optimal solution to obtain the best result

Our Projects


 With solid experiences in supporting Fortune 500 enterprises and emerging companies, Touchtech provides professional and comprehensive contact center solutions in various industries. Our solutions cover customer services, telemarketing, digital marketing, membership management and IT solutions. Our vision is to apply advanced technology and deploy innovative solutions to contribute a better world!


Our Supporting Organizations


HKSIA (previously known as HKMSICA) is founded by a group of enthusiastic IT professionals and entrepreneurs in Hong Kong.


Hong Kong Software Industry Association

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HKCCC was founded in Beijing in 1993, aims promote economic cooperation & cultural exchanges between Hong Kong & China.


Hong Kong Chamber of Commerce in China

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Hong Kong Call Centre Association (HKCCA) was founded by a group of call centre users in September 1999.


Hong Kong Call Centre Association

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