Project “Mobile”

         Touchtech provides a wide range of services to a global leading telecom company. We manage hundreds of BPO professionals and support millions of end users. We maintain high service level consistently in order to meet the international standard.
“移动”项目

Telecom Industry

          Touchtech provides membership management, value-added sales, omni-channel marketing, customer services and site management for Telecom Industry. We helps our clients to enroll new members and trigger inactive members. Ultimately, we grow the business and income for our clients.
电话行业
         We offer site building and management solutions which allows our clients to avoid one-time investment. Our omni-channel marketing assists our clients to maintain the membership and sales volume in a relatively lower costs.
避免呼叫中心基础设施的一次性支出。项目包括广泛的多渠道推广。提供多语种言,多渠道的客户服务和呼入增值销售等服务。
通过提供实时响应,从各种渠道查询,包括社交媒体,电子邮件和电话,回应速度加快,问题解决率增加从而导致较高的满意率。
         With our AI robots and traditional contact center, we provide real-time and natural responses through social media, email, phone and website. This hybrid model creates a great user experience which leads to a high satisfaction rate.
          We help our clients to improve process quality, reduce waste and cycle time in order to maximize performance of customer service center.
提高资源分配及进程管理,优化客户服务中心效能。及时解答客户问题,增加成功解决比率。

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